Maple Tree
Dog Training

1. Services Provided
All training is delivered using ethical, force-free, positive reinforcement techniques tailored to each dog’s individual needs. Services include bespoke training packages, in-home consultations, and structured training plans designed to support behavioural goals, enrichment, and emotional wellbeing.

Initial consultations are included in the price of all training packages and are used to identify your goals and create a personalised plan for your dog.

 

2. Booking, Invoicing & Payments
An invoice will be sent after your consultation, outlining your selected package and payment details. Training packages must be paid in full prior to the first session. Accepted payment methods include Visa, MasterCard, Apple Pay, and Klarna.

If paying by cash, payment must be made at the first session. No training will proceed without prior payment.

 

3. Cancellations & Rescheduling
A minimum of 48 hours’ notice is required to cancel or reschedule a session. Late cancellations may result in a fee or loss of that session. Sessions missed without notification are non-refundable.

Weather Conditions: In the event of severe weather that may impact safety or the effectiveness of training (e.g. extreme heat, heavy storms), sessions will be rescheduled at no additional cost.

Bitches in Season: Dogs in season will not be trained, as hormonal changes can affect behaviour, focus, and wellbeing. We understand this can be unpredictable, please notify as soon as possible so we can reschedule your session without penalty.

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4. Client Responsibilities
Clients are expected to attend sessions, ensure their dog is in good health, and provide honest and detailed behavioural history. During sessions, please ensure children and other dogs are safely managed to allow for productive training.

Legal Requirement: Under the Animal Welfare Act, all dogs must wear a visible ID tag when in public. Please ensure this is in place before attending any training sessions.

 

5. Results & Progress
Progress depends on multiple factors including your dog’s age, temperament, environment, and your consistency with training between sessions. While Maple Tree Dog Training is committed to ethical, evidence-based support, results may vary.

 

6. Safety & Welfare
Dogs that are unwell, injured, or distressed should not participate in training. If needed, referrals to appropriate veterinary or behavioural specialists may be discussed.

 

7. Data Protection & Privacy
Client data is stored securely in accordance with GDPR. Any photos or videos captured during training for social media or marketing will be shared only with signed consent. These media will focus on your dog and will not reveal personal details about you, your household, or identifiable surroundings.

 

8. Intellectual Property
All materials, branding, logos, and educational content provided by Maple Tree Dog Training are protected under copyright and may not be copied, reproduced, or used without permission.

 

9. Liability
While every effort is made to ensure safe, supportive sessions, Maple Tree Dog Training ltd accepts no liability for injuries, damages, or loss that occur outside of the training context or as a result of failure to follow guidance.